Introduction

In today’s complex world, facilities managers are not well equipped with the right knowledge to manage the built environment. Facilities mangers need to develop their competencies and gain a more holistic view on how business works while manage growth and the dynamic change in the environment in parallel with managing people’s expectations, satisfaction and health.

Objectives

The course is designed to allow participants to gain knowledge about Facilities Management.  Expanding markets and furious competition are major features of today’s real estate market. Hence developers are merely selling real estate units, but rather selling a complete end-to end customer experience focusing more on after sale services. This is where Facility Management Discipline comes in handy, as the discipline focuses on all aspects of the facility operation throughout its total life cycle, including cleanliness, waste management, pest control, operation & maintenance, safety & security, land escape ..etc.

This knowledge-based course will provide the participants with the FM basics, tools, techniques and working knowledge of facility systems, structure to help them enhance and fine-tune their FM skills as well as build and improve the performance of their teams.

Learners will be exposed to real life case studies, in-class work groups, hands on training techniques to transform the program to more of a vocational training, enabling trainees to develop, evaluate and assess a facility management program.

Target audience

Top Management

Middle management

Program Details

Training Methodology

In class session

Case study

Outline

• • • • Introduction to Facilities Management
        • Define FM, history, and importance
        • Facility Action Plan
        • Facility Main elements
        • Assessment of a facility
      • FM Strategies
        • Develop of FM strategy, policies, and procedures
        • Develop a Facility strategic FM vision and mission
        • Introduction to ISO 41000
      • FM & Project Management
        • Introduction to Project Management in Facilities Management
        • Develop a project Charter
        • Risk in FM
        • Asset Register
      • Procurement & FM Contracts
        • Why outsource
        • Managing procurement relationships and monitoring contract performance
        • Types of Facilities Management Service Agreements
        • Drafting FM service agreements
        • Service Level Agreements SLA
        • Key Performance Indicators KPI
      • FM Operations & Maintenance
        • Define FM Plans
        • Classify FM Services
        • Services action plan
      • Sustainability
        • Define the Sustainability & Triple bottom line
        • Factors contributing to sustainable facilities management
        • Apply a sustainability plan for facility development
        • Recognize Categories of sustainable facilities Operations
        • Identify Measuring and Reporting tools on Sustainability
        • Apply Building Rating Systems
      • Technology
        • Technology in FM
        • List of FM Technology Tools
        • Identify CMMS as a Tool
        • Explain CAFM as a Tool
        • BIM Introduction

Duration

The training session is designed for 16 hrs of training over 2 Days

Each round with 20 participant

Delivery language

Presentation material in English or Arabic

Delivery in both Arabic and English

Prerequisites

Good command of English language